Support and Managed Services for Systems Operating at Scale

For systems built by us, the transition into support is straightforward and can typically be completed within one to two weeks of the delivery handover. For systems we are inheriting from a third party, we begin with a structured technical assessment of the existing environment, which typically runs two to four weeks depending on the complexity of the infrastructure and the quality of the existing documentation.

SLA commitments are agreed and activated once the assessment is complete and we have an accurate operational picture of what we are taking responsibility for.