Like our work? Book a 30 min intro call with us.
Like our work? Book a 30 min intro call with us.
Like our work? Book a 30 min intro call with us.
Like our work? Book a 30 min intro call with us.
Like our work? Book a 30 min intro call with us.
Managed Support & Application Maintenance Services
Long-Term Managed Support and Maintenance Services
Our support practice is built on the principle that systems in production require the same engineering rigour as systems in delivery. We deliver application lifecycle support, Microsoft and AWS managed services, DevOps and CI/CD implementation and cybersecurity compliance support for organisations maintaining complex technology environments.
Rosnium's Managed Support Capabilities
Move from reactive to structured SLA delivery.
Implement continuous compliance monitoring.
Proactive response to critical issues.
Our Support Expertise
Our support practice spans five interconnected disciplines. Organisations managing complex technology environments rarely face a single isolated support requirement, and our engagements are structured to address the full operational picture. Select any specialism to explore the detail.
We provide structured application lifecycle support for organisations that need a long-term technical partner to maintain, improve and extend production systems, whether those systems were built by us or inherited from a third party.
Application Performance Monitoring & Optimisation
Bug Resolution and Root Cause Analysis
Iterative Enhancement and Feature Development
Remote Monitoring and Predictive Maintenance
System Documentation and Knowledge Management
We deliver enterprise-grade, SLA-governed support services for enterprises to guarantee response times, resolution targets, and service consistency across their critical IT infrastructure, whether managed by us or in collaboration with existing teams.
SLA-driven Support Tiers (L1, L2, L3)
24×7 Support Coverage with Guaranteed Response Times
Incident Management and Resolution
SLA Performance Monitoring and Reporting
Priority-based Escalation Paths
We offer certified, partner-driven managed support for AWS, Microsoft, and ServiceNow platforms as an official vendor-partnered team to operate, optimise, and govern cloud and enterprise platforms with deep platform expertise and vendor-backed accountability.
AWS Cloud Monitoring, Optimization & Cost Management
Microsoft 365/Dynamics/Azure Administration & Identity Management
ServiceNow Platform Administration & Module Support
AWS Security & Compliance (IAM, KMS, Security Hub)
ServiceNow Workflow Automation & Upgrade Management
We plan and execute cloud, database and platform migrations for organisations transitioning between cloud providers, we implement DevOps and CI/CD practices that make ongoing change management safer and more predictable after migration is complete.
Cloud Migration Planning and Execution
Database Migration Delivery
Infrastructure Automation (Terraform, Ansible)
CI/CD Pipeline Design and Implementation
Cloud Cost Tracking & Optimization (FinOps)
We deliver proactive, compliance-focused cybersecurity support to monitor threats, manage vulnerabilities, enforce access controls, and maintain regulatory compliance across an organisation's entire technology landscape with 24×7 security operations.
Continuous Vulnerability Scanning with SIEM/SOAR
Security Threat Analytics & Incident Response
Compliance Monitoring (GDPR, ISO, SOC2)
Identity & Access Governance (IAM/PAM/SSO)
Penetration Testing and Remediation Management
We provide structured application lifecycle support for organisations that need a long-term technical partner to maintain, improve and extend production systems, whether those systems were built by us or inherited from a third party.
Application Performance Monitoring & Optimisation
Bug Resolution and Root Cause Analysis
Iterative Enhancement and Feature Development
Remote Monitoring and Predictive Maintenance
System Documentation and Knowledge Management
We deliver enterprise-grade, SLA-governed support services for enterprises to guarantee response times, resolution targets, and service consistency across their critical IT infrastructure, whether managed by us or in collaboration with existing teams.
SLA-driven Support Tiers (L1, L2, L3)
24×7 Support Coverage with Guaranteed Response Times
Incident Management and Resolution
SLA Performance Monitoring and Reporting
Priority-based Escalation Paths
We offer certified, partner-driven managed support for AWS, Microsoft, and ServiceNow platforms as an official vendor-partnered team to operate, optimise, and govern cloud and enterprise platforms with deep platform expertise and vendor-backed accountability.
AWS Cloud Monitoring, Optimization & Cost Management
Microsoft 365/Dynamics/Azure Administration & Identity Management
ServiceNow Platform Administration & Module Support
AWS Security & Compliance (IAM, KMS, Security Hub)
ServiceNow Workflow Automation & Upgrade Management
We plan and execute cloud, database and platform migrations for organisations transitioning between cloud providers, we implement DevOps and CI/CD practices that make ongoing change management safer and more predictable after migration is complete.
Cloud Migration Planning and Execution
Database Migration Delivery
Infrastructure Automation (Terraform, Ansible)
CI/CD Pipeline Design and Implementation
Cloud Cost Tracking & Optimization (FinOps)
We deliver proactive, compliance-focused cybersecurity support to monitor threats, manage vulnerabilities, enforce access controls, and maintain regulatory compliance across an organisation's entire technology landscape with 24×7 security operations.
Continuous Vulnerability Scanning with SIEM/SOAR
Security Threat Analytics & Incident Response
Compliance Monitoring (GDPR, ISO, SOC2)
Identity & Access Governance (IAM/PAM/SSO)
Penetration Testing and Remediation Management
We provide structured application lifecycle support for organisations that need a long-term technical partner to maintain, improve and extend production systems, whether those systems were built by us or inherited from a third party.
Application Performance Monitoring & Optimisation
Bug Resolution and Root Cause Analysis
Iterative Enhancement and Feature Development
Remote Monitoring and Predictive Maintenance
System Documentation and Knowledge Management
We deliver enterprise-grade, SLA-governed support services for enterprises to guarantee response times, resolution targets, and service consistency across their critical IT infrastructure, whether managed by us or in collaboration with existing teams.
SLA-driven Support Tiers (L1, L2, L3)
24×7 Support Coverage with Guaranteed Response Times
Incident Management and Resolution
SLA Performance Monitoring and Reporting
Priority-based Escalation Paths
We offer certified, partner-driven managed support for AWS, Microsoft, and ServiceNow platforms as an official vendor-partnered team to operate, optimise, and govern cloud and enterprise platforms with deep platform expertise and vendor-backed accountability.
AWS Cloud Monitoring, Optimization & Cost Management
Microsoft 365/Dynamics/Azure Administration & Identity Management
ServiceNow Platform Administration & Module Support
AWS Security & Compliance (IAM, KMS, Security Hub)
ServiceNow Workflow Automation & Upgrade Management
We plan and execute cloud, database and platform migrations for organisations transitioning between cloud providers, we implement DevOps and CI/CD practices that make ongoing change management safer and more predictable after migration is complete.
Cloud Migration Planning and Execution
Database Migration Delivery
Infrastructure Automation (Terraform, Ansible)
CI/CD Pipeline Design and Implementation
Cloud Cost Tracking & Optimization (FinOps)
We deliver proactive, compliance-focused cybersecurity support to monitor threats, manage vulnerabilities, enforce access controls, and maintain regulatory compliance across an organisation's entire technology landscape with 24×7 security operations.
Continuous Vulnerability Scanning with SIEM/SOAR
Security Threat Analytics & Incident Response
Compliance Monitoring (GDPR, ISO, SOC2)
Identity & Access Governance (IAM/PAM/SSO)
Penetration Testing and Remediation Management
We provide structured application lifecycle support for organisations that need a long-term technical partner to maintain, improve and extend production systems, whether those systems were built by us or inherited from a third party.
Application Performance Monitoring & Optimisation
Bug Resolution and Root Cause Analysis
Iterative Enhancement and Feature Development
Remote Monitoring and Predictive Maintenance
System Documentation and Knowledge Management
We deliver enterprise-grade, SLA-governed support services for enterprises to guarantee response times, resolution targets, and service consistency across their critical IT infrastructure, whether managed by us or in collaboration with existing teams.
SLA-driven Support Tiers (L1, L2, L3)
24×7 Support Coverage with Guaranteed Response Times
Incident Management and Resolution
SLA Performance Monitoring and Reporting
Priority-based Escalation Paths
We offer certified, partner-driven managed support for AWS, Microsoft, and ServiceNow platforms as an official vendor-partnered team to operate, optimise, and govern cloud and enterprise platforms with deep platform expertise and vendor-backed accountability.
AWS Cloud Monitoring, Optimization & Cost Management
Microsoft 365/Dynamics/Azure Administration & Identity Management
ServiceNow Platform Administration & Module Support
AWS Security & Compliance (IAM, KMS, Security Hub)
ServiceNow Workflow Automation & Upgrade Management
We plan and execute cloud, database and platform migrations for organisations transitioning between cloud providers, we implement DevOps and CI/CD practices that make ongoing change management safer and more predictable after migration is complete.
Cloud Migration Planning and Execution
Database Migration Delivery
Infrastructure Automation (Terraform, Ansible)
CI/CD Pipeline Design and Implementation
Cloud Cost Tracking & Optimization (FinOps)
We deliver proactive, compliance-focused cybersecurity support to monitor threats, manage vulnerabilities, enforce access controls, and maintain regulatory compliance across an organisation's entire technology landscape with 24×7 security operations.
Continuous Vulnerability Scanning with SIEM/SOAR
Security Threat Analytics & Incident Response
Compliance Monitoring (GDPR, ISO, SOC2)
Identity & Access Governance (IAM/PAM/SSO)
Penetration Testing and Remediation Management
We provide structured application lifecycle support for organisations that need a long-term technical partner to maintain, improve and extend production systems, whether those systems were built by us or inherited from a third party.
Application Performance Monitoring & Optimisation
Bug Resolution and Root Cause Analysis
Iterative Enhancement and Feature Development
Remote Monitoring and Predictive Maintenance
System Documentation and Knowledge Management
We deliver enterprise-grade, SLA-governed support services for enterprises to guarantee response times, resolution targets, and service consistency across their critical IT infrastructure, whether managed by us or in collaboration with existing teams.
SLA-driven Support Tiers (L1, L2, L3)
24×7 Support Coverage with Guaranteed Response Times
Incident Management and Resolution
SLA Performance Monitoring and Reporting
Priority-based Escalation Paths
We offer certified, partner-driven managed support for AWS, Microsoft, and ServiceNow platforms as an official vendor-partnered team to operate, optimise, and govern cloud and enterprise platforms with deep platform expertise and vendor-backed accountability.
AWS Cloud Monitoring, Optimization & Cost Management
Microsoft 365/Dynamics/Azure Administration & Identity Management
ServiceNow Platform Administration & Module Support
AWS Security & Compliance (IAM, KMS, Security Hub)
ServiceNow Workflow Automation & Upgrade Management
We plan and execute cloud, database and platform migrations for organisations transitioning between cloud providers, we implement DevOps and CI/CD practices that make ongoing change management safer and more predictable after migration is complete.
Cloud Migration Planning and Execution
Database Migration Delivery
Infrastructure Automation (Terraform, Ansible)
CI/CD Pipeline Design and Implementation
Cloud Cost Tracking & Optimization (FinOps)
We deliver proactive, compliance-focused cybersecurity support to monitor threats, manage vulnerabilities, enforce access controls, and maintain regulatory compliance across an organisation's entire technology landscape with 24×7 security operations.
Continuous Vulnerability Scanning with SIEM/SOAR
Security Threat Analytics & Incident Response
Compliance Monitoring (GDPR, ISO, SOC2)
Identity & Access Governance (IAM/PAM/SSO)
Penetration Testing and Remediation Management
Managed Support Engagements We Offer
Our engagements are designed to match the level of support your complex environment deserves.
Co-Managed Retainer
A shared support model where we work alongside your internal team under an agreed split of responsibilities and escalation paths. Best for organisations that want specialist depth, overflow capacity, or operational backup without replacing in-house staff.
L1 Internal
L2/L3 Rosnium
Shared Responsibility
Co-Managed Retainer
A shared support model where we work alongside your internal team under an agreed split of responsibilities and escalation paths. Best for organisations that want specialist depth, overflow capacity, or operational backup without replacing in-house staff.
L1 Internal
L2/L3 Rosnium
Shared Responsibility
SLA-Managed Retainer
An ongoing support agreement with defined response times, coverage windows, and priority levels aligned to business-critical needs. Ideal when clients want predictable support, faster escalation, and a clear service structure.
SLA-Priority
P1/ P2/ P3
Predictable Support
End-to-End Support
A fully managed service for clients who want us to own the day-to-day operation, support, and improvement of a function or platform. We act as an extension of your team with clear accountability, regular reporting, and predictable service coverage.
Fully Managed
End-to-End
Enterprise Support
Ready to Put Your Production Systems on a Structured Support?
Ready to Put Your Production Systems on a Structured Support?
Ready to Put Your Production Systems on a Structured Support?
Ready to Put Your Production Systems on a Structured Support?
Ready to Put Your Production Systems on a Structured Support?
Why Choose Rosnium for Managed Support Services
As a long-term technology partner, our approach relies on strategising based on what is right for your system.
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22.55 C 22.333 22.35 21.821 22.105 21.527 21.813 C 21.113 21.403 20.906 20.903 20.906 20.313 C 20.906 19.933 21.003 19.578 21.198 19.248 C 21.393 18.917 21.673 18.666 22.039 18.493 C 22.406 18.32 22.848 18.233 23.366 18.233 C 24.213 18.233 24.85 18.439 25.278 18.849 C 25.705 19.259 25.93 19.806 25.951 20.491 L 24.59 20.557 C 24.532 20.174 24.407 19.899 24.215 19.731 C 24.023 19.563 23.736 19.479 23.353 19.479 C 22.957 19.479 22.647 19.569 22.423 19.749 C 22.279 19.864 22.207 20.018 22.207 20.211 C 22.207 20.388 22.275 20.538 22.41 20.664 C 22.581 20.823 22.999 20.989 23.661 21.162 C 24.323 21.335 24.813 21.514 25.13 21.699 C 25.448 21.883 25.696 22.136 25.876 22.456 C 26.055 22.777 26.145 23.172 26.145 23.644 C 26.146 24.065 26.035 24.479 25.823 24.844 C 25.608 25.216 25.304 25.494 24.912 25.675 C 24.519 25.856 24.03 25.947 23.445 25.947 C 22.592 25.947 21.937 25.729 21.481 25.294 C 21.024 24.858 20.751 24.223 20.662 23.389 Z M 27.103 25.815 L 27.103 18.36 L 32.102 18.36 L 32.102 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SLA Commitments
Our SLA commitments are backed by defined incident management processes, escalation pathways and on-call protocols that exist before they are needed.
Proactive Response
We monitor production environments continuously and address degradation before it becomes an incident. Performance drift, security exposure and dependency vulnerabilities are identified and managed on an ongoing basis.
Continuous Compliance
Compliance monitoring, audit evidence generation and security policy maintenance are embedded into the support model, ensuring organisations remain aligned to GDPR, Cyber Essentials and ISO 27001 requirements.
Knowledge Transfer
Our support engagements are structured so that knowledge is never concentrated in a single individual. Organisations are never exposed to the risk of a single point of failure within the production systems.
What Our Clients Say About Working with Us
Rosnium did an excellent job. Since the launch of our new platform, our booking processing capacity has tripled. The team was highly professional and maintained transparent communication with clear project priorities throughout. We are very pleased with the results, and they continue to be our dedicated partner.
Business Owner
Rosnium delivered exactly what we wanted with a professional and human approach. Their ability to simplify our sometimes overly complicated requirements was commendable. They have an outstanding work ethic and truly stood out as a great technology partner.
Chief Investment Officer | Vijay Govardhan
Rosnium helped us build a world-class trading platform with security baked in from day one. Their clear, milestone-driven approach and close collaboration meant we could launch a complex product on time, without surprises. They’re a highly professional team and one we genuinely trust with our technology.
Chief Technology Officer
Rosnium did an excellent job. Since the launch of our new platform, our booking processing capacity has tripled. The team was highly professional and maintained transparent communication with clear project priorities throughout. We are very pleased with the results, and they continue to be our dedicated partner.
Business Owner
Rosnium delivered exactly what we wanted with a professional and human approach. Their ability to simplify our sometimes overly complicated requirements was commendable. They have an outstanding work ethic and truly stood out as a great technology partner.
Chief Investment Officer | Vijay Govardhan
Rosnium helped us build a world-class trading platform with security baked in from day one. Their clear, milestone-driven approach and close collaboration meant we could launch a complex product on time, without surprises. They’re a highly professional team and one we genuinely trust with our technology.
Chief Technology Officer
Rosnium did an excellent job. Since the launch of our new platform, our booking processing capacity has tripled. The team was highly professional and maintained transparent communication with clear project priorities throughout. We are very pleased with the results, and they continue to be our dedicated partner.
Business Owner
Rosnium delivered exactly what we wanted with a professional and human approach. Their ability to simplify our sometimes overly complicated requirements was commendable. They have an outstanding work ethic and truly stood out as a great technology partner.
Chief Investment Officer | Vijay Govardhan
Rosnium helped us build a world-class trading platform with security baked in from day one. Their clear, milestone-driven approach and close collaboration meant we could launch a complex product on time, without surprises. They’re a highly professional team and one we genuinely trust with our technology.
Chief Technology Officer
Rosnium did an excellent job. Since the launch of our new platform, our booking processing capacity has tripled. The team was highly professional and maintained transparent communication with clear project priorities throughout. We are very pleased with the results, and they continue to be our dedicated partner.
Business Owner
Rosnium delivered exactly what we wanted with a professional and human approach. Their ability to simplify our sometimes overly complicated requirements was commendable. They have an outstanding work ethic and truly stood out as a great technology partner.
Chief Investment Officer | Vijay Govardhan
Rosnium helped us build a world-class trading platform with security baked in from day one. Their clear, milestone-driven approach and close collaboration meant we could launch a complex product on time, without surprises. They’re a highly professional team and one we genuinely trust with our technology.
Chief Technology Officer
FAQs: Support & Maintenance
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Support Your Production Systems with Rosnium
Share a few details through our project form and we will get in touch to discuss your requirements and define the right path forward. Alternatively, you can also email us at hello@rosnium.com
Support Your Production Systems with Rosnium
Share a few details through our project form and we will get in touch to discuss your requirements and define the right path forward. Alternatively, you can also email us at hello@rosnium.com
Support Your Production Systems with Rosnium
Share a few details through our project form and we will get in touch to discuss your requirements and define the right path forward. Alternatively, you can also email us at hello@rosnium.com
Support Your Production Systems with Rosnium
Share a few details through our project form and we will get in touch to discuss your requirements and define the right path forward. Alternatively, you can also email us at hello@rosnium.com
Support Your Production Systems with Rosnium
Share a few details through our project form and we will get in touch to discuss your requirements and define the right path forward. Alternatively, you can also email us at hello@rosnium.com
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